APORIA TECHNOLOGIES PRIVACY POLICY

Last Updated: March 18, 2021

In order to ensure transparency and give you more control over your personal data, this privacy policy (“Privacy Policy”) governs how we, Aporia Technologies (together, “we”, “our” or “us”) use, collect and store personal data we collect or receive from or about you (“you”) such as in the following use cases:

  • When you browse or visit our website, available at: aporia.com (“Website”);
  • When you use the Aporia software, services and/or cloud services (collectively, the “Services“).
  • When you subscribe to our distribution list(s) / newsletter(s) / blog(s);
  • When you contact us (e.g. customer support, need help, submit a request for a product demo, sumbit a request to access our free community plan);
  • When you attend a marketing event and provide us with your personal data;
  • When you exchange business cards with us;
  • When we use the personal data of our customers (e.g. contact details) ;
  • When we use the personal data of our resellers, distributors, agents and/or finders (e.g. contact details);
  • When we use the personal data of our service providers (e.g. contact details); and
  • When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn).

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal data” means any information that can be used, alone or together with other data, to uniquely identify any living human being.

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Table of contents:

‎1 What Information We Collect, Why We Collect It, And How It Is Used

‎2 How We Protect And Retain Your Information

‎3 How We Share Your Personal Data

‎4 Your Privacy Rights.

‎5 Use By Children

‎0 Interaction With Third Party Products

‎7 Cookies And Other Tracking Technologies‎8 Analytic Tools

‎9 Your Choices

‎10 California Privacy Rights

‎11 Our California Do Not Track Notice

‎12 How to contact us

                          

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy.  If we implement significant changes to the use of your personal data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

  1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

 

When you browse, or visit, our Website, we may collect data about you through Cookies, analytic tools and log files. We collect this data in order to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information. We use anonymous identifiers in order for us to present you with customized information, and in order to track users. We also use Amplitude and Logrocket to maintain and improve the Website and our products. We do not combine the information collected through the use of Amplitude and Logrocket with personally identifiable information. We may share this information with third party platforms, such as Amplitude and Logrocket.

 

When you subscribe to our Services via our Website, you will provide us with your full name and email address. We collect this information to send you a link in which will enable you to access our services. We may share this information with third party platforms, such as Amplitude and Logrocket.

When you use our Services, you make available to us, or provide us with access to, certain data about you, such data may include certain Personal Information, such as your full name, email address and any other Personal Information you decide to share with us while using the Services. We collect and use this information solely as necessary in order to provide you with the Services, all in accordance to, and as specified in our End User License Agreement. We may share this information with third party platforms, such as Amplitude and Logrocket. Please note that if you provide certain payment information in order to pay for our Services, such as, full name, email address, credit card or other payment details, such information will be provided directly to our third party vendor providing payment processing services, will be used by such vendor solely in order to process your payment and we will have not access to said information.

When you subscribe to our newsletter via our Website, you will provide us with your full name and email address. We collect this information to send you our newsletter and send you marketing communications. We may share this information with third party platforms, such as Amplitude and Logrocket.

When you contact us (e.g. customer support, need help, submit a request), you will provide us with the following information: Full name, email address, country, and any messages or other information you wish to share with us. We use this information to answer your questions and to provide support (e.g. to solve problems, bugs or issues). We may share this information with third party platforms, such as Amplitude and Logrocket. We also use your name and e-mail details that you provide us with in order to send you marketing communications.

When you request a product demo or access to our community plan, you will provide us with the following information: Full name, email address, company name and any other Personal Information you decide to share with us. We use this information to provide you with a product demo or give you access to our free community plan (as the case may be). We may share this information with third party platforms, such as Amplitude and Logrocket.

 

Finally, please note that some of the abovementioned personal data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

  1. HOW WE PROTECT AND RETAIN YOUR INFORMATION
    • Security. We have implemented appropriate technical, organizational and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
    • Retention of your personal data. In addition to the retention periods mentioned above, in some circumstances we may store your personal data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.

 

  1. HOW WE SHARE YOUR PERSONAL DATA

We share your personal data as follows:

  • With our hosting providers;
  • With our service providers ;
  • With our staff and other entities within our group.

We may also share your personal data as follows:

  • To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
  • If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;
  • In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or
  • Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

 

We may transfer your Personal Information to our local or foreign subsidiaries or affiliated companies for the purpose of storing or processing such information on our behalf. Such information may be transferred to other countries. We require that these parties agree to process such information in compliance with our Privacy Policy.

 

  1. YOUR PRIVACY

You may have certain rights under applicable privacy laws, such as accessing, correcting and deleting Personal Data, objecting to processing of Personal Data, withdrawing of consent to processing Personal Data. To the extent such privacy laws apply to you, we will respect your rights and comply with such laws.

You can exercise your rights by contacting us at privacy@aporia.com. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

                                                                                                

  1. USE BY CHILDREN

We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without involvement of a parent or a guardian. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@aporia.com.

  1. INTERACTION WITH THIRD PARTY PRODUCTS

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

  1. COOKIES AND OTHER TRACKING TECHNOLOGIES

Our Website utilizes “cookies”, anonymous identifiers and other tracking technologies in order for us to provide our Website and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Website, such as type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information to analyze trend, administer the Website, track users’ movement around the Website, and gather demographic information. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

  1. ANALYTIC TOOLS

The Website uses various analytic tools, such as:

  • Amplitude. The Website uses a tool called Amplitude to collect information about your use of the Website. Amplitude collects information regarding your user activity, such as how often you visit this Website, what pages you visit when they do so, and what other websites you use prior to coming to this Website. We use the information and user experience insights we get from Amplitude to maintain and improve the Website and our products. We do not combine the information collected through the use of Amplitude with Personal Data we collect. Amplitude’s ability to use and share information collected by Amplitude about your visits to this Website is restricted by the Amplitude Terms of Use, available at https://amplitude.com/terms, and the Amplitude Privacy Policy, available at https://amplitude.com/privacy.
  • Logrocket. The Website uses a tool called Logrocket to enable us to quickly understand and fix errors within our Website and support users. Logrocket collects information regarding your user activity, such as what errors or problems you may come across. We use the information we get from Logrocket to maintain and improve the Website and our products, to understand and support errors within the Website and support our users. We do not combine the information collected through the use of Logrocket with Personal Data we collect. Logrocket’s ability to use and share information is governed by the Logrocket Terms of Use, available at https://logrocket.com/terms-and-conditions/,and the Logrocket Privacy Policy, available at https://logrocket.com/privacy/.

We reserve the right to remove or add new analytic tools.        

  1. Your Choices

You have certain choices about your Personal Data. Where you have consented to the processing of your Personal Data, you may withdraw that consent at any time and prevent further processing by contacting us as described in this Privacy Policy. Even if you opt out, we may still collect and use non-Personal Data regarding your activities on our services and for other legal purposes as described above. While we cannot guarantee privacy perfection, we will address any issue to the best of our ability as soon as possible. We will process such requests in accordance with applicable laws.  To protect your privacy, we will take steps to verify your identity before fulfilling your request.

 

  1. CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@aporia.com. Please note that we are only required to respond to one request per customer each year.

 

  1. OUR CALIFORNIA DO NOT TRACK NOTICE

We do not track consumers over time and across third party websites and therefore do not respond to Do Not Track signals. We do not allow third parties to collect personally identifiable information about an individual consumer’s online activities over time and across different websites when a consumer uses the Website.

 

  1. How to contact us

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@aporia.com.

 

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    This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your personal data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

    1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

    When you browse, or visit, our Website, we may collect data about you through Cookies, analytic tools and log files. We collect this data in order to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information. We use anonymous identifiers in order for us to present you with customized information, and in order to track users. We also use Mixpanel and Logrocket to maintain and improve the Website and our products. We do not combine the information collected through the use of Mixpanel and Logrocket with personally identifiable information. We may share this information with third party platforms, such as Mixpanel and Logrocket.

    When you subscribe to our Services via our Website, you will provide us with your full name and email address. We collect this information to send you a link in which will enable you to access our services. We may share this information with third party platforms, such as Mixpanel and Logrocket.

    When you use our Services, you make available to us, or provide us with access to, certain data about you, such data may include certain Personal Information, such as your full name, email address and any other Personal Information you decide to share with us while using the Services. We collect and use this information solely as necessary in order to provide you with the Services, all in accordance to, and as specified in our End User License Agreement. We may share this information with third party platforms, such as Mixpanel and Logrocket. Please note that if you provide certain payment information in order to pay for our Services, such as, full name, email address, credit card or other payment details, such information will be provided directly to our third party vendor providing payment processing services, will be used by such vendor solely in order to process your payment and we will have not access to said information.

    When you subscribe to our newsletter via our Website, you will provide us with your full name and email address. We collect this information to send you our newsletter and send you marketing communications. We may share this information with third party platforms, such as Mixpanel and Logrocket.

    When you contact us (e.g. customer support, need help, submit a request), you will provide us with the following information: Full name, email address, country, and any messages or other information you wish to share with us. We use this information to answer your questions and to provide support (e.g. to solve problems, bugs or issues). We may share this information with third party platforms, such as Mixpanel and Logrocket. We also use your name and e-mail details that you provide us with in order to send you marketing communications.

    Finally, please note that some of the abovementioned personal data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

    2. HOW WE PROTECT AND RETAIN YOUR INFORMATION

    2.1. Security. We have implemented appropriate technical, organizational and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

    2.2. Retention of your personal data. In addition to the retention periods mentioned above, in some circumstances we may store your personal data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.

    3. HOW WE SHARE YOUR PERSONAL DATA

    We share your personal data as follows:
    3.1. With our hosting providers;
    3.2. With our service providers ;
    3.3. With our staff and other entities within our group.

    We may also share your personal data as follows:

    3.4. To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;

    3.5. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;

    3.6. In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or

    3.7. Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

    We may transfer your Personal Information to our local or foreign subsidiaries or affiliated companies for the purpose of storing or processing such information on our behalf. Such information may be transferred to other countries. We require that these parties agree to process such information in compliance with our Privacy Policy.

    4. YOUR PRIVACY RIGHTS.

    You may have certain rights under applicable privacy laws, such as accessing, correcting and deleting Personal Data, objecting to processing of Personal Data, withdrawing of consent to processing Personal Data. To the extent such privacy laws apply to you, we will respect your rights and comply with such laws.

    You can exercise your rights by contacting us at privacy@aporia.com. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

    5. USE BY CHILDREN

    We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without involvement of a parent or a guardian. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@aporia.com.

    6. INTERACTION WITH THIRD PARTY PRODUCTS

    We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

    7. COOKIES AND OTHER TRACKING TECHNOLOGIES

    Our Website utilizes “cookies”, anonymous identifiers and other tracking technologies in order for us to provide our Website and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Website, such as type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information to analyze trend, administer the Website, track users’ movement around the Website, and gather demographic information. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser..

    8. ANALYTIC TOOLS

    The Website uses various analytic tools, such as:

    • Mixpanel. The Website uses a tool called Mixpanel to collect information about your use of the Website. Mixpanel collects information regarding your user activity, such as how often you visit this Website, what pages you visit when they do so, and what other websites you use prior to coming to this Website. We use the information and user experience insights we get from Mixpanel to maintain and improve the Website and our products. We do not combine the information collected through the use of Mixpanel with Personal Data we collect. Mixpanel’s ability to use and share information collected by Mixpanel about your visits to this Website is restricted by the Mixpanel Terms of Use, available at https://mixpanel.com/terms/, and the Mixpanel Privacy Policy, available at https://mixpanel.com/privacy/. You can opt-out of Mixpanel’s services by clicking on the following link: https://mixpanel.com/optout/.
    • Logrocket. The Website uses a tool called Logrocket to enable us to quickly understand and fix errors within our Website and support users. Logrocket collects information regarding your user activity, such as what errors or problems you may come across. We use the information we get from Logrocket to maintain and improve the Website and our products, to understand and support errors within the Website and support our users. We do not combine the information collected through the use of Logrocket with Personal Data we collect. Logrocket’s ability to use and share information is governed by the Logrocket Terms of Use, available at https://logrocket.com/terms-and-conditions/, and the Logrocket Privacy Policy, available at https://logrocket.com/privacy/.

    We reserve the right to remove or add new analytic tools.

    9. Your Choices

    You have certain choices about your Personal Data. Where you have consented to the processing of your Personal Data, you may withdraw that consent at any time and prevent further processing by contacting us as described in this Privacy Policy. Even if you opt out, we may still collect and use non-Personal Data regarding your activities on our services and for other legal purposes as described above. While we cannot guarantee privacy perfection, we will address any issue to the best of our ability as soon as possible. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

    10. CALIFORNIA PRIVACY RIGHTS

    California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@aporia.com. Please note that we are only required to respond to one request per customer each year.

    11. OUR CALIFORNIA DO NOT TRACK NOTICE

    We do not track consumers over time and across third party websites and therefore do not respond to Do Not Track signals. We do not allow third parties to collect personally identifiable information about an individual consumer’s online activities over time and across different websites when a consumer uses the Website.

    12. How to contact us

    If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@aporia.com.